New-patient inquiries
Whether you’re taking new patients, which services you offer, where to park - answered, with the caller’s details captured.
For dental and medical offices
A front desk that never puts a patient on hold
Your agent answers new-patient questions, takes appointment requests and handles after-hours calls - with the safeguards a practice needs.
After hours · Smile Dental
Caller: My tooth has been hurting all evening. What should I do?
Ava: I’m sorry you’re in pain. I can’t give medical advice. If you think this is an emergency, please hang up and dial 911.
Caller: It’s not that bad - I just need to be seen.
Ava: Understood. I’m marking this urgent, and the office will call you when they open at 8.
Flagged urgent · office notified
What your agent handles
The calls your front desk gets all day
Appointment requests
Taken as messages with the patient’s name, number and preferred times, so your team confirms them in one call.
Office hours and insurance
Hours, holiday closures and which insurance plans you accept, straight from your own FAQs.
After-hours calls
Nights and weekends are covered. Urgent messages are flagged so you see them first in the morning.
HIPAA
HIPAA commitments, in plain words
Healthcare setup opens only after Xaller.ai verifies its provider agreements and publishes the agreement your practice will sign.
Learn about our HIPAA safeguardsBAA in setup
Review and sign the finalized agreement during Healthcare setup, after the required provider checks pass and before your agent answers patient calls.
Encryption
Recordings, transcripts and caller details are encrypted in transit and at rest.
90-day retention
Recordings, transcripts and call content are deleted automatically after 90 days.
Audit logs
Every time someone opens a recording or transcript, it’s logged with who and when.
Minimal-PHI notifications
Email, SMS and Slack messages leave out patient details. Open the call in Xaller.ai to see them.
No medical advice. Emergencies go to 911.
Your agent never diagnoses, suggests treatment or tells a caller whether something is serious. When a caller describes an emergency, it tells them to hang up and dial 911, then flags the call as urgent for your team.
FAQ
Questions practices ask us
Do patients know they’re talking to an AI?
Yes. Your agent tells every caller it’s an AI receptionist and that the call is recorded.
Which plans include HIPAA mode?
HIPAA mode and the BAA are included on the plans marked for healthcare on the pricing page. See pricing
Can my team still answer during office hours?
Yes. Forward only after-hours calls, or only the calls nobody picks up, and your agent covers the rest.
Does it speak Spanish with patients?
Yes. Your agent answers in Spanish when callers speak it, and your summaries stay in English.
Let your team focus on the patients in the chair
Start setup for your practice. Healthcare payment and patient-data setup open after the required agreements are verified.